Shipping policy
To guarantee your shopping experience, we have a clear shipping policy to ensure that you understand the relevant arrangements for shipping times and transit times.
Delivery time:
We promise that all orders will be shipped within 5-7 working days after payment is confirmed.
The processing time of an order may vary for the following reasons:
Peak periods (such as promotional seasons or holidays).
The availability of a particular product.
The order information received is incomplete or requires further confirmation.
If there is a delay in shipment due to any of the above reasons, we will notify you by email or phone.
Transit time:
Standard shipping: The shipping time for most orders is 20-40 business days, depending on the destination country and region.
Special Areas: Some remote or hard-to-reach areas may require longer shipping time, please confirm with us before ordering.
The choice of shipping method will be arranged according to the weight of the order, the destination and the needs of the customer.
Shipping Costs:
Standard shipping charges are automatically calculated at checkout based on the destination. There is an additional charge for expedited service, which will be displayed on the checkout page.
For orders over a certain amount, we offer free standard shipping (please refer to our website or promotion terms for the exact amount).
Logistics Tracking:
Once your order has been shipped, we will send you an email with the tracking number and shipping company information. You can check the shipping progress of your package at any time through this number.
If there are any problems or delays during transportation, we will proactively communicate with the shipping company and update your logistics information in a timely manner.
Customer service:
If you have any questions about shipping times or shipping arrangements, or if you encounter problems during shipping, please do not hesitate to contact our customer service team. We will solve it for you as soon as possible.
Thank you for your understanding and support, we will do our best to provide efficient and punctual transportation services.