Refund policy
According to EU consumer protection laws, consumers have certain rights of return and exchange after purchase. The following is our company's specific return and exchange policy:
Legal basis for returns and exchanges: According to EU consumer protection law, consumers have the right to return goods without any reason within 14 days of purchase. You can choose to return, exchange or request a refund, please refer to the following terms for details.
Conditions for return and exchange:
The product must be unused, unwashed, unopened, and in its original packaging.
If the item has been used or damaged, we will not be able to accept a return or exchange request, unless there is a quality issue with the item.
If the product itself is manufactured defective or not as described, the consumer has the right to request a return or exchange within 14 days from the date of receipt of the product.
Refunds & Fees:
If you choose to return the item, the payment will be made to the payment method you used to purchase the item.
Postage costs incurred during the return process are usually borne by the consumer, unless there is a quality issue with the product. We recommend that you use a trackable mailing method in case you lose it.
During the return process, if we are responsible for the return and shipping costs of the goods, we will inform you of the relevant policy in advance.
How to request a return or exchange:
Please contact us via email or customer service on the website with your order number, item number, and reason for return.
Once the application is successfully submitted, we will review and reply to you within 7 working days.
Quality Problems and After-sales Service:
If you find that there is a quality problem with the item you received (e.g. damaged, broken, missing accessories, etc.), please contact us within 14 days of receiving the item.
We will arrange returns and exchanges for you free of charge, and bear the corresponding return and exchange shipping costs.
Thank you for your support and understanding!
If you have any questions, please do not hesitate to contact our customer service team.